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We are syncing data from Jira cloud to server. We do have user name mapping which is used for assignee,reporter and for commnets.
How to use user name mapping for history?
I can see “author” as an field for change history. How to include that in our script to use the user mapping.
How to include author in the script
I can see something like history.author.displayName
Please follow the link to verify how to Synchronize Issue Change History in Jira On-premise to check the details to show the comment author, also visit the solution already set on the community post: Sync comments when users do not exist in the remote system
then try to implement the following:
issue.comments = commentHelper.mergeComments(issue, replica){ comment -> comment.executor = nodeHelper.getUserByEmail(comment.author?.email) if(comment.executor == null){ comment.body = "Comment from servicenow by "+comment.author?.username + "\n:" + comment.body }}