Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
Can Exalate sync JSM Cloud customer portal URL to Server ? Exalate can sync agent view URL ( https://synacsm.atlassian.net/browse/CSMTBAPO-219) but we want to sync this customer view URL ( https://synacsm.atlassian.net/servicedesk/customer/portal/365/CSMTBAPO-219 ) .
My internal users want to access JSM tickets on JSM cloud via customer portal URL when they browse internal JIRA ticket. Exalate does provide the URL of the issue. I wonder Exalate can provide the customer portal URL or not.
For example, Exalate can show issue.url (it is a JIRA Automation smart value. It is the URL of the issue) but I need issue.url.customer ( it is a JIRA Automation smart value. It is the customer portal URL for Jira Service Management requests).
Would you advice a script?
(Asked on the behalf of the client)