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I’m trying to map my Zendesk’s instance “organization_id” field (which is a number value, such as 360236541958 with an existing “Tempo Account” value.
I only managed so far to add to the outgoing Zendesk replica the field.
But on Jira side, I don’t know how exactly can I add an Issues’Tempo Account field. Also I don’t know how much to do with Exalate Groovyscript logic and how much to delegate into Jira’s Automation.
I tried the below approach but to no avail.
Sync organization from Zendesk to Jira On Prem and set default value for non-matches
I do not want to sync into Jira Tempo Customer. I want to sync into Jira Service Management's Customer
They are not the same on the Jira side.
Please advise on how can we proceed on this. Thank you
(asked on the behalf of the client)