ZenDesk to Jira

 
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As the Exalate support just closed my case and reffered me here... here goes:



We are trying to setup sync witha partner that uses Zendesk.

in my incoming I have:


issue.customFields."Vendor Status".value = replica.status
issue.customFields."Vendor Service".value = replica.type?.name
issue.customFields."Vendor Priority".value = replica.priority


All fields just being text, so I can see values.


This gives:



The last 2 I cant resolve to Jira - I need the values as strings:


def priorityMapping = ["Normal":"Minor (P4)", "Low":"Minor (P4)","High":"Major (P2)","Urgent":"Critical (P1)"]
def remotePriorityName = replica.priority
issue.setPriority(priorityMapping[remotePriorityName] ?: remotePriorityName)


The outgoing from ZenDesk:


replica.key = issue.key
replica.assignee = issue.assignee
replica.reporter = issue.reporter
replica.summary = issue.summary
replica.description = issue.description
replica.type = issue.type
replica.attachments = issue.attachments
replica.comments = issue.comments
replica.status = issue.status
replica.priority = issue.priority


Also, is this case sensitive?


issue.typeName = nodeHelper.getIssueType(replica.type?.name, issue.projectKey)?.name ?: "Service Request"

And we have “Problem”, but the incoming is “problem”



  1. Serhiy Onyshchenko

    Hello, Normann P. Nielsen 
    Thanks for raising this here.

    All fields just being text, so I can see values.

    Please, try

    issue.customFields."Vendor Status".value = replica.status?.name
issue.customFields."Vendor Service".value = replica.type?.name
issue.customFields."Vendor Priority".value = replica.priority?.name
    I need the values as strings:

    please, give this a go:

    def priorityMapping = ["Normal":"Minor (P4)", "Low":"Minor (P4)","High":"Major (P2)","Urgent":"Critical (P1)"]
def remotePriorityName = replica.priority?.name
issue.setPriority(priorityMapping[remotePriorityName] ?: remotePriorityName)



    Also, is this case sensitive?


    Yes, unfortunately, it is, so you could do a mapping: 

    def issueTypeMapping = ["problem":"Problem"]def mappedIssueType = issueTypeMapping[replica.type?.name] ?: replica.type?.nameissue.typeName = nodeHelper.getIssueType(mappedIssueType, issue.projectKey)?.name ?: "Service Request"

    Please, let me know, how it goes
    Regards, Serhiy.

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1 answer

  1.  
    1
    0
    -1

    hi Serhiy,


    Tanks - this was perfect:

    issue.customFields."Vendor Status".value = replica.status?.name
issue.customFields."Vendor Service".value = replica.type?.name
issue.customFields."Vendor Priority".value = replica.priority?.name


    for the mappings, I use switch to make the code simpler for all to read:

    if(firstSync){
   issue.projectKey   = "TEST" 
   // Set type name from source issue, if not found set a default
   switch(replica.type?.name)
   {
       case "incident":
            issue.typeName = "Incident"
            break;
        case "problem":
            issue.typeName = "Problem"
            break;
        default:
            issue.typeName = "Service Request"
    }
}
issue.summary      = replica.summary
issue.description  = replica.description
issue.comments     = commentHelper.mergeComments(issue, replica)
issue.attachments  = attachmentHelper.mergeAttachments(issue, replica)
issue.labels       = replica.labels
issue.customFields."Vendor Status".value = replica.status?.name
issue.customFields."Vendor Service".value = replica.type?.name
issue.customFields."Vendor Priority".value = replica.priority?.name

switch(replica.priority?.name)
{
   case "urgent":
        priority = "Critical (P1)"
        break;
    case "high":
        priority ="Major (P2)"
        break;
    default:
        priority ="Minor (P4)"
}

issue.priority = nodeHelper.getPriority(priority, issue)
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