Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
Hi,
I have a script integration between zendesk and Jira.
In the comments sent from Jira, when tagging a user, we get the id instead of the name... How can we send the name?
I am using the following script on Zendesk side:
I checked this doc but was not useful.
The tagged user from Jira is not in Zendesk.
I am sending the comment from Jira as follows:
Outgoing source (in Jira):
Incoming source (in Zendesk):
How can I adjust it, that if Jira comment is tagging a user from Jira, then I want to replace the tagging with the name of the user?
For example, Jira comment is:
Hi @Hashem
The Zendesk comment will show:
Hi Hashem
Hopefully my issue is clear now. Please keep me informed if you need any more details.