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I am trying to perform an integration between Jira and Zendesk, and on both sides I have the Exalate tool installed. On Jira side there is a premium plan, while on Zendesk side, it is the free plan since we are only exploring the integration possibility. The connection between the two tools was made by generating an invitation in Jira, and accepting the same in Zendesk. Now, we are trying to perform the mapping between the fields in Jira and Zendesk, by using the Exalate add-on in Zendesk > Connections > Edit connection > Rules > Add mapping.
What we have noticed is that some fields from Jira are not available in the selection dropdown. For example, on the Jira Project on which we have performed the connection, we have an “Org” dropdown custom field, and we would like to map it with the “Organization” drop down from Zendesk. However, “Org” Jira field is not available for selection, yet,“ Organization” Zendesk field it is.