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Hi I am trying to sync a hidden zendesk field "Submitter" it is a system field only accessible via the API but represents who actually created the ticket (see here for more details: https://developer.zendesk.com/rest_api/docs/support/tickets) to the reporter in JIRA. However, it looks like that field is not accessible via exalate.
The "Submitter" also creates the first comment on the zendesk ticket so I was trying to use that to set reporter by getting the author of the first comment but was struggling with that as well and it was not working:
Zendesk Outgoing:
JIRA Incoming: