Francis Martens (Exalate) thank you for all the help, I wanted to post the final solution that I got to work:
Zendesk Outgoing:
// Submitter of Ticket (ie Reporter)
def ticketDetails = httpClient.get("/api/v2/tickets/${issue.key}.json")
Long submitterId = ticketDetails["ticket"]["submitter_id"]
def userDetails = httpClient.get("/api/v2/users/${submitterId}.json")
replica.customKeys."Reporter Email" = userDetails.user.email
JIRA Incoming:
def reporterEmail = replica.customKeys."Reporter Email"
if (reporterEmail) {
issue.reporter = userHelper.getByEmail(reporterEmail) ?: defaultUser
}
Awesome
Aparently an oversight in the Exalate API
A workaround can be based by using the httpclient
def ticketDetails = httpClient.get("/api/v2/tickets/${issue.key}.json")
Long submitterId = ticketDetails["ticket"]["submitter_id"]
def userDetails = httpClient.get("/api/v2/users/${submitterId}.json")
throw new Exception("Submitter = ${submitterId}, user = ${userDetails}")
Give it a try. I will raise some requests on our backlog...
Francis Martens (Exalate) where should I put that? The error thrown from the exception displayed the userDetails properly but I am not sure how to send that to JIRA
This is what I tried but am getting an error on the zendesk side (Details: Cannot cast object):
Zendesk Outgoing:
// Submitter of Ticket (ie Reporter)
def ticketDetails = httpClient.get("/api/v2/tickets/${issue.key}.json")
Long submitterId = ticketDetails["ticket"]["submitter_id"]
def userDetails = httpClient.get("/api/v2/users/${submitterId}.json")
//throw new Exception("Submitter = ${submitterId}, user = ${userDetails}")
replica.reporter = userDetails
JIRA Incoming:
if (replica.reporter != null){
issue.reporter = userHelper.getByEmail(replica.reporter?.email)
}
I also tried this and didn't get an error but the value isn't there on the JIRA side:
Zendesk Outgoing:
// Submitter of Ticket (ie Reporter)
def ticketDetails = httpClient.get("/api/v2/tickets/${issue.key}.json")
Long submitterId = ticketDetails["ticket"]["submitter_id"]
def userDetails = httpClient.get("/api/v2/users/${submitterId}.json")
//throw new Exception("Submitter = ${submitterId}, user = ${userDetails}")
replica.customFields."Reporter Email" = userDetails.email // this is not an actual custom field name
JIRA Incoming:
def reporterEmail = replica.customFields."Reporter Email"?.value
if (replica.customFields."Reporter Email"?.value != null){
issue.reporter = userHelper.getByEmail(replica.customFields."Reporter Email".value)
}
I also tried to throw an exception with the value of reporterEmail on the JIRA side but it came back as null
Instead of
replica.customFields."Reporter Email" = userDetails.email // this is not an actual custom field name
You can use customKeys
replica.customKeys."Reporter Email" = userDetails.email
And then on the receiving side
if (replica.customKeys."Reporter Email") {
issue.reporter = userHelper.getByEmail(replica.customKeys."Reporter Email")
}
Thanks for the help Francis Martens (Exalate) I had to make a small tweak which I posted as answer but it is working now!
Hi I am trying to sync a hidden zendesk field "Submitter" it is a system field only accessible via the API but represents who actually created the ticket (see here for more details: https://developer.zendesk.com/rest_api/docs/support/tickets) to the reporter in JIRA. However, it looks like that field is not accessible via exalate.
The "Submitter" also creates the first comment on the zendesk ticket so I was trying to use that to set reporter by getting the author of the first comment but was struggling with that as well and it was not working:
Zendesk Outgoing:
JIRA Incoming:
if(firstSync){ issue.projectKey = "NOC" // Set type name from source issue, if not found set a default issue.typeName = "Incident" def reporter = null issue.comments = commentHelper.mergeComments(issue, replica) { reporter = it.author?.email it.executor = nodeHelper.getUserByEmail(it.author?.email) } if (reporter != null) { issue.reporter = userHelper.getByEmail(reporter) } }