Note
We've packed up and moved from Confluence to Discourse to bring you a better, more interactive space. Out of courtesy we didn't migrate your user account so - you will have to signup again
The Exalate team will be on holiday for the coming days - returning Jan 4
Enjoy & stay safe
Hello Team,
ServiceNow Requests are not getting synchronized and they are being stuck in the sync queue. The following error being displayed when we try to sync up.
" JsResultException(errors:List(((4853),List(JsonValidationError(List(error.expected.jsobject),WrappedArray())))))"
We did take a look at the logs but unfortunately we could not find any potential leads. Yet we could find the below error but that did not help in identify the issue.
"services.ScriptExceptionCategoryService.categorizeProcessorAndIssueTrackerExceptionsIntoScriptExceptions(ScriptExceptionCategoryService.scala:34)"
Thanks,
Shruthi