ServiceNow-Jira Integration Issue

 
1
0
-1

Hello Team,


ServiceNow Requests are not getting synchronized and they are being stuck in the sync queue. The following error being displayed when we try to sync up.

" JsResultException(errors:List(((4853),List(JsonValidationError(List(error.expected.jsobject),WrappedArray())))))"


We did take a look at the logs but unfortunately we could not find any potential leads. Yet we could find the below error but that did not help in identify the issue.


"services.ScriptExceptionCategoryService.categorizeProcessorAndIssueTrackerExceptionsIntoScriptExceptions(ScriptExceptionCategoryService.scala:34)"


Thanks,

Shruthi

    CommentAdd your comment...

    1 answer

    1.  
      1
      0
      -1

      Can you provide 


      • The whole stack trace of the error
      • The corresponding script
      1. Shruthi

        Hello Francis,


        2021-04-20 09:09:57,281 [ERROR] from application.services.replication.request.RequestProcessorService in application-akka.actor.default-dispatcher-11 - Exception occurred while processing sync request ID `3415`, remote event `2891` number `1` for remote issue urn `ITC-2072`, connection `DEV SN SR_to_DEV JIRA SR`.
        com.exalate.api.exception.script.ScriptException: JsResultException(errors:List(((4154),List(JsonValidationError(List(error.expected.jsobject),WrappedArray())))))
        at com.exalate.error.services.ScriptExceptionCategoryService.categorizeProcessorAndIssueTrackerExceptionsIntoScriptExceptions(ScriptExceptionCategoryService.scala:34)
        at com.exalate.processor.ExalateProcessor.executeProcessor(ExalateProcessor.java:47)
        at com.exalate.replication.services.processor.CreateIssueProcessor.$anonfun$executeScriptRules$1(CreateIssueProcessor.scala:104)
        at scala.util.Try$.apply(Try.scala:213)
        at com.exalate.replication.services.processor.CreateIssueProcessor.executeScriptRules(CreateIssueProcessor.scala:101)
        at com.exalate.replication.services.processor.CreateIssueProcessor.createIssue(CreateIssueProcessor.scala:78)
        at com.exalate.replication.services.replication.request.CreateIssueSyncRequestState.transition(CreateIssueSyncRequestState.scala:36)
        at com.exalate.replication.services.replication.request.CreateIssueSyncRequestState.transition(CreateIssueSyncRequestState.scala:21)
        at com.exalate.replication.services.replication.in.RequestProcessorService.$anonfun$processSyncRequest$2(RequestProcessorService.scala:172)
        at scala.util.Try$.apply(Try.scala:213)
        at com.exalate.replication.services.replication.in.RequestProcessorService.processSyncRequest(RequestProcessorService.scala:149)
        at com.exalate.replication.services.replication.in.RequestProcessorService.$anonfun$processSyncRequestsForIssue$1(RequestProcessorService.scala:99)
        at com.exalate.replication.services.replication.in.RequestProcessorService.$anonfun$processSyncRequestsForIssue$1$adapted(RequestProcessorService.scala:98)
        at scala.collection.LinearSeqOptimized.foldLeft(LinearSeqOptimized.scala:126)
        at scala.collection.LinearSeqOptimized.foldLeft$(LinearSeqOptimized.scala:122)
        at scala.collection.immutable.List.foldLeft(List.scala:91)
        at com.exalate.replication.services.replication.in.RequestProcessorService.processSyncRequestsForIssue(RequestProcessorService.scala:98)


        Dev connection - DEV SN SR_to_DEV JIRA SR

        Jira Request - ITC-2074


        Please let me know if you need any additional details.


        Thank you.

      2. Francis Martens (Exalate)

        The exception is raised by 'JsonValidationError'

        Can you check what the incoming replica is looking like and identify why the json is wrong

      CommentAdd your comment...