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Hi,
i have a trigger on ZD:
entity = ticket
when = create/update
if = tags:servicedesk
then = use connection X
status = on
connection X has a filter Tags = servicedesk, to automatically sync to Jira.
issues sync when they are created with a tag of servicedesk. but, when i dont create an issue with the tag, and only edit it (which is when i expect the trigger to take hold), it doesnt sync through.
i need to able to sync when tags include servicedesk.
help!