Hi,

i have a trigger on ZD:

entity = ticket

when = create/update

if = tags:servicedesk

then = use connection X

status = on

connection X has a filter Tags = servicedesk, to automatically sync to Jira.

issues sync when they are created with a tag of servicedesk. but, when i dont create an issue with the tag, and only edit it (which is when i expect the trigger to take hold), it doesnt sync through. 

i need to able to sync when tags include servicedesk.

help!