Sometimes, a synced comment between Xendesk and Jira Cloud, proxy user is used as author

 
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from Jira Cloud to Xendesk: A few times (maybe 3 times) a week, a comment is generated from the Jira side that is synced to xen using the proxy user as the comment author.


There were no changes to the scripts in the last two months. 
All users exist in both systems.
We have a volume of 40 daily comments and only one a day is manifested as described above.
  1. Ariel Aguilar

    Hi Matias,

    There could be many factors that might be causing this unexpected behavior. Is this a visual or script based connection?

    Kind regards,

    Ariel

  2. Matias Vivas

    Ariel,

    Do you have any update on the issue?

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3 answers

  1.  
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    This is what is happening. Every time the updateauthor comes up with "automation for jira", it uses the exalate proxy user to sync comments. It should be force to use the author instead, shouldn't it? this map(comments) its a visual one, no script

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    1.  
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      Should i open a support ticket?

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      1.  
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        Its a Visual connection with one added script

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