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How can I get value from custom field checkbox in Zendesk?

 
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Hi,

I try to sync information from Zendesk to Jira, but I have a mistake at the moment when I get value from custom field checkbox.

When I sync the information in the option show replica local the value for this custom field checkbox is ever:

{        
  "id": 22434338,        
  "name": "Billable?",        
  "uid": "22434338",        
  "type": "OPTION"      
}

This same information was sent by Exalate when the value in Zendesk for this checkbox is selected and deselected.

In my Outgoing sync in Zendesk is:

...
replica.customFields."Billable?" = issue.customFields."Billable?"
...

How can I get the value indicating selected and not selected for the checkbox in Zendesk? or How can I know the custom field checkbox is selected or not selected when I receive in Jira Incoming sync?

Thanks.

  1. Harold Oconitrillo

    Hi,

    Please review the below documentation and contact us back if you have any further question.

    https://docs.idalko.com/exalate/x/2YYrAQ 

    Kind regards,

    Harold Cruz




  2. Carlos Díaz Chávez

    Hi Harold


    That solution not working for me, I tried with the same solution, but not work. Can you have other solution?

  3. Support

    Hi Carlos,

    Is there any error message when you tried the solution proposed?

    Feel free to also let us know which part of the script is not specifically working in order to better assist you.

    Best regards,

    Harold Cruz

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